Manual configuration
Follow the guide below to configure Thunderbird 3 to send and receive your Virgin Media e-mail. Thunderbird 3 is an optional download from the Mozilla site. This guide assumes that you have already downloaded and installed the software. If you've already set up your e-mail account in Thunderbird and simply need to check your existing settings, see 'How do I check my e-mail settings in Thunderbird 3?'.Note that Thunderbird 3 is not a supported e-mail client by our technical support team. While the settings below should work on our e-mail platform (which is standards based), we suggest that you search online or try our Help & Support forums if you need any further assistance.
Launch Thunderbird 3 through the Start > All Programs menu. The icon looks like the one shown below.
If you have never launched Thunderbird before, you will automatically be prompted to set up your e-mail account. Otherwise, go to the Tools menu and select Account Settings…, then click Account Actions and finally click Add Mail Account….
A window entitled 'Mail Account Setup' will open.
Now enter the following settings.
Your name
|
Your
name as you would like it to appear to others when you send them an
e-mail. We recommend entering your real name, although any name can be
used.
|
Email address
|
Your Virgin Media e-mail address. Remember that the part after the @ symbol should correspond to your type of account, e.g., richard.branson@virginmedia.com.
|
Password
|
Enter
the password for your e-mail account. If you don't know the password
for your account you can reset it using the forgotten password tool in
My Virgin Media.
|
The setup wizard will now try to work out the correct settings for your account. To ensure that the correct settings will be used, click the Edit button.
Now enter the following settings.
User name
|
Use entire e-mail address.
e.g., richard.branson@virginmedia.com
|
Incoming
|
pop3.virginmedia.com --- POP --- 995 --- SSL/TLS
|
Outgoing
|
smtp.virginmedia.com --- SMTP --- 465 --- SSL/TLS
|
The settings you entered will be checked and confirmed by the setup wizard.
Now click Create Account.
If you're setting up Thunderbird 3 for the first time, choose whether you would like to use it as your default e-mail program from now on.
Click OK to close the window and return to the main interface.
You should now be able to use Thunderbird 3 to send and receive messages. Before you do, it's a good idea to double-check your settings one more time.
Go to the Tools menu and select Account Settings….
A window entitled 'Account Settings' will open, and you should be able to see the new e-mail account configuration on the left-hand side of the screen. Check that your name and e-mail address are correct.
Underneath the account name, click Server Settings.
A window entitled 'Server Settings' will now appear. Enter the following settings.
Server Name
|
pop3.virginmedia.com
|
Port
|
995
|
User Name
|
Use entire e-mail address.
e.g., richard.branson@virginmedia.com
|
Connection security
|
SSL/TLS
|
Use secure authentication
|
Unticked
|
A window entitled 'Outgoing Server (SMTP) Settings' will now appear.
Select the line that relates to your Virgin Media account, and then click Edit….
A window entitled 'SMTP Server' will now open. Enter the following settings.
Description
|
Virgin Media
|
Server Name
|
smtp.virginmedia.com
|
Port
|
465
|
Use name and password
|
Ticked
|
User Name
|
Use entire e-mail address.
e.g., richard.branson@virginmedia.com
|
Use secure authentication
|
Unticked
|
Connection security
|
SSL/TLS
|
You are now ready to start using your e-mail account to send and receive messages.
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